Reading parcel labels

When a parcel is logged with a photo of its label, Agoo can suggest who it's for. The Agoo Kiosk and Agoo Workspace apps already read the label's text on the device, free and offline. With reading labels with Agoo AI on, the label photo is also read by AI, which copes better with handwriting, crumpled labels and long courier labels, and fills in the courier and the tracking number too.

It works today, on every plan, and uses your AI credits.

How it worksCopy Anchor Link

1. Reception, a guard or a courier takes a photo of the label while logging a parcel.
2. In the Agoo Kiosk and Agoo Workspace apps, the device reads the text on the label and matches it against the people and teams at that site, offline and free. A kiosk in a browser and the Console read labels only with AI.
3. If reading with AI is on and there's a connection, the photo is also sent to Agoo AI. It reads the name, the organisation and department on the label, the tracking number, the courier, the sender, what it looks like (a parcel, an envelope, food) and how many there are.
4. Agoo matches what it read against your directory and shows the best matches as suggestions, with the courier and tracking number filled in.
5. A person always chooses who it's for. A suggestion is never used on its own.

Logging never waits for it. If the AI is slow, can't read the label, or your organisation is out of credits, logging carries on by hand and nothing is lost.

Turn it onCopy Anchor Link

Turning it off stops sending labels at once. The apps go on reading labels on the device.

AI creditsCopy Anchor Link

Each label read uses 1 AI credit, from your plan's monthly allowance first (Free 20, Starter 100, Growth 500, Pro 2,000, Enterprise 10,000), then from AI packs. A reading that fails gives its credit back. With no credits left, labels are read only on the device until next month's allowance or a new pack. See AI credits.

Your dataCopy Anchor Link

• Only when you turn it on. No label is sent to an AI model unless an Owner or Admin has turned this on.
• Only the label photo. The AI is sent the photo of the label, never the other photos of the parcel, the rider's details or your directory. Matching against your people and teams happens in Agoo, not in the AI.
• Kept like the parcel's photos. What the AI read is kept with the parcel and deleted with its photos, 90 days after the parcel is collected or sent back unless you choose otherwise under Parcel photos in retention.
• Not used for training. Label photos are used only to read that label, and never to train AI models.

Anthropic, which provides the AI, is listed as a sub-processor for label reading when an organisation turns it on: see Data protection.

If Agoo pauses label reading for everyone, the status page shows Reading parcel labels as paused and reception chooses each recipient by hand; nothing else changes.